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Systematic Crash Issue
http://forum.panzar.com/viewtopic.php?f=39&t=11968		 Page 1 of 1
Author:  Elindoria [ Tue Jan 28, 2014 7:51 pm ]
Post subject:  Systematic Crash Issue
Hello,
I already sent an E-mail to the support team but, as I didn't get an answer, I am trying directly on the forum.
I know some of us experience a lot of crashes ingame, but my problem is different : my crash is quite systematic and happens quite every game.
I've checked all the different threads before posting but none really settled my problem :
I've tried running in low quality, I've suppressed the User file in Steam and verified the cache system, I've reinstalled the game. I've updated my video card. But the problem is still there. It is a problem I did not have before, the crashes happened more and more often to the point that it became unplayable (every two games now)
The Msfiles, Dxdiag files and logbackups files are ready to be shared with an available french or english admin.
I've already bought many cristals and I am planning to play tournaments, so I really have to deal with the problem.
Thank you in advance.
Author:  White Wolf [ Wed Jan 29, 2014 8:54 am ]
Post subject:  Re: Systematic Crash Issue
Hi,

The game crashing is a known problem and the Panzar Dev.’s are working on it, but they are not getting much info from the user, to be able to fix the problem.

From what I hear from the community manager it is something that happens on the pc that initiates the crash and the game can't handle the action the pc takes.

Because nobody sees an error or anything in the event log most players don't know how to help the dev.’s fix this.

IF or WHEN the game crashes again and you want to help getting this fix do the following.

1) If the game crashes DO NOT restart the game.
2) Open your email and send to community@panzar.com
3) Subject: Game Crash dmp file and log files
4) Go to the game folder if you didn't change the location "C:\Games\Panzar\!dmp"
5) In that location there should be a dmp file. Add it to your mail
6) Go to the game folder if you didn’t change the location "C:\Games\Panzar\LogBackups"
7) Add all the log files to you mail and send it out
8) You can restart playing.

Tips to reduces the crashes and in some cases stop them, some of the you already have done and some you probably don't want to do, you will have everything that I know.

1) Update your graphics card
2) add start.exe and pnzcl.exe to you firewall exception
3) add start.exe and pnzcl.exe to you anti-virus exception
4) Move the game to its original folder "C:\Games\Panzar" (if you need to do this move it and reinstall it over the moved folder this why it will not re-download the game completely)
4) Turn off all auto updates from all programs like windows, adobe, java...
5) Turn off the recovery option of the services "windows updates" and "windows search"
6) Turn off programs you don't need. (I'm running Panzar, Open broadcast (streaming), Skype, Media Player and Google chrome when I play nothing else)
7) Create a new user so you have a new profile and play Panzar with that user.
8) Probably the one you don't want to do format you HD and start over. (Even this is now guarantee it will fix the problem, I know of 1 person it didn't help and I know of 1 person that the crashes are gone)
Author:  cokeliko [ Wed Jan 29, 2014 6:30 pm ]
Post subject:  Re: Systematic Crash Issue
"From what I hear from the community manager it is something that happens on the pc that initiates the crash and the game can't handle the action the pc takes."

so what about change the course that goes to a crash from panzar?

and when like 6 people DC at the same time in the game, we can easily see that we, the community can't do a thing to solve this for ourself and that panzar must find a way, at least the frist thing to do is to keep the CP we lost after a reconnect to a same game ! they already do it for score -_-, add it cp, it's surely possible, haven't got an answer for that.

don't tell me that for like 9 months this game is here panzar haven't get enought report to fix this.
Author:  Elindoria [ Wed Jan 29, 2014 7:14 pm ]
Post subject:  Re: Systematic Crash Issue
I already tried all the suggestions made (except formating but I'm not willing to do it) before writing to the forum/support.
So I will send the data as suggested as soon as my game recrashes.
Thanks for reading and for the explicit quick answer, hope I'll get to fix it soon.
Author:  deathsniper [ Wed Feb 05, 2014 9:58 pm ]
Post subject:  Re: Systematic Crash Issue
my game crashes often to , but when the game is gone i see that my Screen adapter {Nvidia driver program } stopped working and is repaired maybe its a problem with Nvidia idk i got the latest drivers.
Author:  Orkslayer [ Thu Feb 06, 2014 3:42 pm ]
Post subject:  Re: Systematic Crash Issue
So get a bit older drivers and try again...My game havent crashed since i installed a ssd harddrive(and looding time is redused minimun)
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