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Game crash at 2nd match edit: even in midgame
http://forum.panzar.com/viewtopic.php?f=39&t=12151		 Page 1 of 3
Author:  Shimi [ Wed Feb 26, 2014 10:41 am ]
Post subject:  Game crash at 2nd match edit: even in midgame
When the 2nd match starts, after loading screen, the game crash and close without messages.
Game installed in predefined folder.
Nvidia card drivers updated.
Exceptions adds in firewall/antivirus.

Ty.
Author:  White Wolf [ Wed Feb 26, 2014 11:11 am ]
Post subject:  Re: Game crash at 2nd match
Hi,

The game crashing is a known problem and the Panzar Dev.’s are working on it, but they are not getting much info from the user, to be able to fix the problem.

From what I hear from the community manager it is something that happens on the pc that initiates the crash and the game can't handle the action the pc takes.

Because nobody sees an error or anything in the event log most players don't know how to help the dev.’s fix this.

IF or WHEN the game crashes again and you want to help getting this fix do the following.

1) If the game crashes DO NOT restart the game.
2) Open your email and send to community_EU@panzar.com
3) Subject: Game Crash dmp file and log files
4) Go to the game folder if you didn't change the location "C:\Games\Panzar\!dmp"
5) In that location there should be a dmp file. Add it to your mail
6) Go to the game folder if you didn’t change the location "C:\Games\Panzar\LogBackups"
7) Add all the log files to you mail and send it out
8) You can restart playing.

Tips to reduces the crashes and in some cases stop them, some of the you already have done and some you probably don't want to do, you will have everything that I know.

1) Update your graphics card
2) add start.exe and pnzcl.exe to you firewall exception
3) add start.exe and pnzcl.exe to you anti-virus exception
4) Move the game to its original folder "C:\Games\Panzar" (if you need to do this move it and reinstall it over the moved folder this why it will not re-download the game completely)
4) Turn off all auto updates from all programs like windows, adobe, java...
5) Turn off the recovery option of the services "windows updates" and "windows search"
6) Turn off programs you don't need. (I'm running Panzar, Open broadcast (streaming), Skype, Media Player and Google chrome when I play nothing else)
7) Create a new user so you have a new profile and play Panzar with that user.
8) Probably the one you don't want to do format you HD and start over. (Even this is now guarantee it will fix the problem, I know of 1 person it didn't help and I know of 1 person that the crashes are gone)
Author:  Shimi [ Wed Feb 26, 2014 11:45 am ]
Post subject:  Re: Game crash at 2nd match
i will for sure.

ty for response.
Author:  Shimi [ Wed Feb 26, 2014 10:53 pm ]
Post subject:  Re: Game crash at 2nd match
Now it has become a bit frustrating.
i can't play anymore even one single match.
5 mail sent.
but is not a right way to manage a mmo.
Author:  Shimi [ Thu Feb 27, 2014 12:09 am ]
Post subject:  Re: Game crash at 2nd match
6
Author:  White Wolf [ Thu Feb 27, 2014 12:15 am ]
Post subject:  Re: Game crash at 2nd match
So you tried everything that is on the list except for the format of corse.

I'll contact Panzar support directly and let the add suggestion or take a closer look at your crash reports.
Author:  Shimi [ Thu Feb 27, 2014 12:17 am ]
Post subject:  Re: Game crash at 2nd match edit: even in midgame
even "start as admin" way
as everyone can see from log is a graphic issue :
Code:
[Warning] ::: Entity Gracional:cannot find animation _unarmed_run
[Warning] ::: illegal animation index used in function GetDuration_sec'-1'
[Warning] ::: animation-name '_unarmed_run' not in CAL-file
[Warning] ::: Failed to load facial sequence
<Sound> PSE: (sounds/pnz_sound/characters:orc_all:orc_ranged_idle_2_2) get info event failed! (Event does not exist!)
<Sound> PSE: (87) The requested event, event group, event category or event property could not be found.
[Warning] <Sound> Create sound Sounds/pnz_sound/characters:Orc_All:Orc_ranged_idle_2_2 failed!
[Warning] ::: Facial sequence "ranged_reload" not listed in CAL file for character "objects/characters/dwarf/dwarf_base.chr".
Unloading Object: Objects/pnz_objects/potion_bottle/potion_bottle_big_heal.cgf   Ptr=0x3c6c3bf0
[Warning] ::: Facial sequence "ranged_targeting_1" not listed in CAL file for character "objects/characters/dwarf/dwarf_base.chr".
[Warning] ::: Facial sequence "krom_smokegrenade_loop_facial" not listed in CAL file for character "objects/characters/dwarf/dwarf_base.chr".
[PNZ_LOG] Remove item by DeleteDbRecord id 281476424085169, storage 281475091551040 (3975.536865) [3989.097412]
Unloading Object: Objects/pnz_objects/potion_bottle/potion_bottle_big_mana.cgf   Ptr=0x3c6b4d80
[Warning] ::: Facial sequence "krom_smokegrenade_loop_facial" not listed in CAL file for character "objects/characters/dwarf/dwarf_base.chr".
Unloading Object: Objects/pnz_objects/potion_bottle/potion_bottle_big_heal.cgf   Ptr=0x3c6c3330
Preparing textures, procedural objects and shaders for position (2609.6,1685.0,96.8)
[Warning] ::: Facial sequence "armed1hs_critdamage_loop" not listed in CAL file for character "objects/characters/orc/orc_base.chr".
[Warning] ::: Facial sequence "armed1hs_faint_loop" not listed in CAL file for character "objects/characters/orc/orc_base.chr".
Error: Seems like infinite loop in GPU sync query
[Warning] ::: $6[net 22:06:48.858] [time] remote time estimation restarted; estimate accumulator age was 5.011890
...OnD3D10DeviceChanging
...OnD3D10ReleasingSwapChain
Author:  White Wolf [ Thu Feb 27, 2014 1:47 pm ]
Post subject:  Re: Game crash at 2nd match edit: even in midgame
Just got word form Panzar that they have put in an optimization in the next patch that should stop the crashes.

No guarantee and NO I do not have a release date.

If the crashed remain after the next patch the Devs need to restart the process and start from new dmp reports
Author:  Shimi [ Thu Feb 27, 2014 2:03 pm ]
Post subject:  Re: Game crash at 2nd match edit: even in midgame
in case I'd also available to directly send the log of the crash, or test, or other changes. Just you move something :)
I hope, however, that it is not necessary

Ty.
Author:  skhar [ Thu Feb 27, 2014 4:04 pm ]
Post subject:  Re: Game crash at 2nd match edit: even in midgame
Updated the email adress in my crash report emails, thx ;)

So we can stop sending in crash reports until the next patch has shipped?
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