Dude,
There is only one admin for EU called EU Community Manager, White Wolfs (as he's the mentioned guy) is absent for a few last days but I'm pretty sure he'll answer to you once he's back.
No use in typing here in Cyril as none of the developers comes to this forum for a long time.
You can only try to send email to support_eu@panzar.com , which also is under WW's management but maybe this is the way you could get to him faster.
I think you're not the only player who lags because of the patch so maybe they are aware of the problem and maybe... they will one day solve it x)
Take care

Hi,

Please start communication with support they will ask you some question and see what direction that could cause the problem.

If you had that high ping and the game was working correctly you have been lucky I think. Most player have visible lag from the moment the ping goes over 100ms

Oh?

The way support work is troubleshooting. If you ping stayed the same they are looking for other reason.

- New feature in the game is auto adjusting of video settings

That is probably why they ask to check and change it to know the difference.