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Bought a DLC on Steam and didn't recieve anything in-game 
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Joined: Tue Dec 22, 2015 7:57 am
Posts: 1
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Post Bought a DLC on Steam and didn't recieve anything in-game
Steam support says the payment went through on their end and to contact the Panzar support team. The live support chat on Panzar.com is Xsolla who cannot help with payments made through Steam. What am I supposed to do?


Sun Dec 27, 2015 8:32 am
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Joined: Tue Aug 27, 2013 10:44 am
Posts: 1630
Location: Belgium
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Post Re: Bought a DLC on Steam and didn't recieve anything in-gam
Hi,

Send the problem to support_eu@panzar.com

Add you char name and add you xsolla transfer numbers (13 or 14 digit number that is written on bill or confirmation email of the transaction). I will see what I can do.

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Mon Dec 28, 2015 9:14 am
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Joined: Tue Jan 19, 2016 10:16 am
Posts: 3
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Post Re: Bought a DLC on Steam and didn't recieve anything in-gam
Has not been solved for me either, i dont have a second CD key on steam and i dont have the season pass checked ingame on the season pass tab.
Ive tried restarting steam, verifying cache and looking on my email in case ubisoft emailed the key.
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coque samsung galaxy s7 etui samsung galaxy s7


Last edited by ratount on Wed Feb 24, 2016 9:44 am, edited 1 time in total.



Mon Feb 22, 2016 6:55 am
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Joined: Tue Aug 27, 2013 10:44 am
Posts: 1630
Location: Belgium
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Post Re: Bought a DLC on Steam and didn't recieve anything in-gam
Hi,

Just checked support, there are no open request for this problem. If you still have a problem please send email to support_eu@panzar.com and don't forget for steam users please include a char name. Steam account are just a number, without a char name we can't find you.

_________________
With kind regards,

White Wolfs
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White Wolfs P - White Wolfs B - White Wolfs T - White Wolfs G - White Wolfs S - White Wolfs FW - White Wolfs SF


Mon Feb 22, 2016 9:41 am
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Joined: Mon Sep 26, 2016 7:05 am
Posts: 1
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Post Re: Bought a DLC on Steam and didn't recieve anything in-gam
I hope it won't be taken as spam, but... Not only steam players met the problem.




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Mon Sep 26, 2016 7:28 am
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