Great Asmoy,
I understand that you have a ping issue. First do you have the issue in public game or also during the EU tournaments?
I ask because that are 2 different servers, Public games server is in Russia, EU tournament Server is in France.
All the test you have done and changes are of course always the first things you need to check. Thanks for that.
You also contacted your internet provider and they diagnose your problem. OK then I have extra question but I need to give a lot of extra info before I can ask a small question.
So you have an internet provider that connect you from your home to the internet and that speed is (100 mb download, 25 upload ). You Internet Provider is a level 3 internet provider (Home to Internet). You also know that internet has an "Internet Backbon" that are an number of level 1 providers.
So the best connection you can get is Home --> lvl 3 Provider --> lvl 1 Provider --> lvl 3 Provider (Panzar) --> Panzar Server.
I hope understand this, most of the time between Home and Panzar you have multiple lvl 3, lvl 2 and lvl 1 providers. More providers mean slower connection. One more thing if you want to go from point A (Belgium) to B (Polen) or A (Belgium) to C ( Russia). B and C can be 2 different provider and also different lvl providers
You provider garanties the connection from home to Internet (lvl 3 provider) with speed of (100 mb download, 25 upload ). But is doesn't garanties that speed from lvl 3 to lvl 2 or lvl 3 to lvl 1, Your provider has to buy that connection too, so it could be that 1 of those provider has slow connection.
So Home -(Down 100Mbit, Up 25Mbit)-> lvl 3 Provider -(Down 1Mbit, up 1Mbit)-> lvl 2 Provider --> lvl 1 Provider --> lvl 3 Provider (Panzar) --> Panzar Server.
So the extra question
did your provider test from Home to Panzar?If you say yes, can you ask the Provider to send us the result so we can see where the problem is.
If they didn't test from Home to Panzar then between Home and Panzar you have a slow provider. You can only fix this with VPN tunnel software or ask provider to get better connection to Russia or switch providers.
With kind regards,