In order to assist you with issues regarding Panzar, in some cases we will need diagnostic files. We have compiled the list of steps you need to perform in order to create dxdiag and msinfo files.

Instructions for dxdiag.txt

Press simultaneously Windows key + R
Type "dxdiag" and hit enter
A popup may appear, asking about digital signatures, answer yes.
DirextX Diagnostic Tool appears, use "Save All Information" to create the file to any location where you can later find it.
Attach the file to your response.

Instructions for MSInfo.txt

Press Windows Key + R.
Type MSInfo32 and press Enter.
In the MSInfo diagnostic window, click File, then Export.
When the Export As window appears, choose Desktop.
Name the file "MSInfo" and click Save.
Attach the file to your response.