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Accounts on with negative amounts of crystals
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Ufinicie
Joined: Mon Apr 15, 2013 12:48 pm Posts: 125
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 Re: Cant buy things!
Hello uberek,
Sorry we weren't able to get to you sooner. You and few other players currently have a negative amount of crystals on your account, which causes the issues you mentioned. We're now investigating the reason for the negative crystals (likely a payment related matter) to find the cause, and will get back to you as soon as the issue can be resolved. Our Support will be in touch by email as soon as we know more.
_________________ Panzar Europe - Community Manager
Follow Panzar at Facebook and on Twitter for real-time updates and notices! Subscribe to our Youtube-channel for the latest videos!
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Mon Apr 29, 2013 10:18 am |
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uberek
Joined: Sat Apr 27, 2013 1:52 pm Posts: 5
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 where is the support??
Im asking where is the fking support?? Ive already wrote 5 topics and send 3 mails 2 days ago and yesterday, and I get no response from support with my problem! WTF is that Ive already spend some money for this game and now what? i cant play without new items or skills (my problem with game is that i cant buy any recipes and can add skill points). Well what should i expect from noobish studio like this one....
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Mon Apr 29, 2013 10:19 am |
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Ufinicie
Joined: Mon Apr 15, 2013 12:48 pm Posts: 125
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 Accounts on with negative amounts of crystals
We are now aware of issues where accounts end up having negative crystals, which causes players to be unable to improve their characters. I've gathered all related posts under the same topic for easier following. Anyone who is experiencing this issue and has not yet emailed us, please do so right away and include the following details:
a) account name b) amount of crystals bought c) amount of crystals received d) which payment method was used
We hope to find out the cause as soon as possible and fix the matter for you so you can keep on playing normally.
_________________ Panzar Europe - Community Manager
Follow Panzar at Facebook and on Twitter for real-time updates and notices! Subscribe to our Youtube-channel for the latest videos!
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Mon Apr 29, 2013 10:25 am |
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