What are the 5 (max) biggest issues in Panzar game today?
-The imbalance in 80% matches. Especially the kind of imbalance where just presence and absence of some classes makes it. On some certain maps there is just a vital thing to have a tank, a fire mage or a sapper. And most of the times there is always lack of one in a team while in the other not. Some say a healer can equal it. Yeah, sometimes. But not when you for example play on Arena without a tank and your healer is so low geared so he dies after 2 seconds of gunner's shooting.
-Lags. After the merge there is seen a huge latency sometimes. You block a zerker's PA for a second, then you go with PA when suddenly you see yourself dead because he indeed knocked you down. I also had a few games when only one player was teleporting on my screen. Not every player, only one single. It seems like every single game is played on the Russian server, if i can say so, as 80% of ppl in match are Russians.
-Crashes, dcs. I still don't know if the 'connection lost'-s are the client's fault or my connection, if its the first one - its a big issue, i have them sometimes. Crashes - yeah it is a big issue if a few ppl still have them. Even I started having them, fortunately in lobby, a day before the last-before-the-merge patch I think.
What are the 5 (max) biggest issues in Panzar community today?
-Trolling on the forum.
-After the merge there is no communication at all. I speak some basic Russian but I still cannot understand Russian's speaking as they speak too fast for me. At least I can read what they type. But for sure it's not only my problem. And in general, all the games now are made of Russian ppl in 80%.
-When after the merge I used to play with my rather good-geared tank over 20 level I didn't complain about it so much. When I came to my weakly-geared chars on 20 level, all the games are just full of noobs. They don't know where to be, what to do, how to fight. And they are mostly Russians as all the games now are mostly 'Russian'. And, the Russian ppl seem to be in negative attitude to others.
-Still a lot of flaming in gamechat.
Do you think Panzar is better or worse than when you started playing?
-It is better. PvE is coming which I claim was a great idea. 30 level implemented. There are a lot of less ppl complaining about crashes (despite what I said above about them). And now only little ppl imho complain about waiting time. Tho now I don't see anything good in the merge for me (for me there is no change in waiting time, I already used not to wait for more than 3 minutes. and the communication disappeared now).
What improvements (max 5) would you make to gameplay?
-I guess it's impossible now to undo the merge, so I would see it better if only at the night-time EU players could be connected to the RU server. On day it is still possible to normally play without a break, on EU server.
-The translator implemented in game chat is a good idea.
-Build a real tutorial. Just telling to use mouse buttons, ctrl and shift buttons, is not enough. Especially there should be a better tutorial for support chars. If I can see a sapper shooting with arquebus when there is no totem or teleporter ever, or a tank who never uses the magic shield...
-Change the matchmaking by enclosing some 'have to'-s about chars. Like on toxic bay there must be a sapper on both teams or can't be on neither. Or there cannot be a difference of more-than-one player of each class between the teams (like IF there is no fire mage in one team, there cannot be more than one fire mage in the second team; or it is a bit problematic playing as an orc alone vs 3, 4 orcs, especially without a healer).
-Tonight I had a game as a bad-equipped zerker lv 20/21 where there were 4 or 5 other orcs, all fully-geared (at least for level 20). More, it was a game for 30s also. I don't think I should have been put in such a game. With no premium ever, a zerker has no red potions in half matches. Without a healer he is dead after a while then, even not knocked down.
What would you like your Community Manager to do better/more?
-I don't have a clue. For real. ;o Only the one thing which White Wolfs mentioned - being online at the times, just would be cool.
Have you asked help from support@panzar.com or help@panzar.com ?
-Whenever I remember, I send crash reports (however I could mistake addresses, as I used to send them to community@..;o , but no longer do I do this mistake). I also sent a few reports about spammers and flamers.
If so, how would you rate our support out of 10? (1 awful - nonexistent -> 10 perfect)
-I kept been said that the flamers I had reported were banned on chat. I also got an answer to the email I finally sent to the right email address about the crashes, there were some clues to help, but they actually didn't help - the crashes in lobby still appear on my device. Tho i think it's too little correspondence to rate the support.
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It's Monday, and Dima asked me for the European opinion on Panzar. Maybe you would be nice and answer these questions?)
PP