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Connections Problems
http://forum.panzar.com/viewtopic.php?f=5&t=12695		 Page 1 of 15
Author:  White Wolf [ Wed May 14, 2014 11:57 pm ]
Post subject:  Connections Problems
Some players are still having connection problems - we are working on it! We have checked our connection to server and it is fine. Now we are checking all other options. Sorry for the delay!
Author:  pmax76 [ Thu May 15, 2014 7:38 am ]
Post subject:  Re: Connections Problems
Like other Players in this post viewtopic.php?f=57&t=12691&p=214484#p214484
i am also affected by this problem.

I tested with severeal PCs, several Windows-Versions, different Updates, different Antivirus-Solutions, FW and Antivirus off...

I discovered it is an Internet Routing- or DNS-Problem between your Internetserviceprovider and at least T-Com (German Telekom).
Four different Internetserviceprovider, which use an own/independent Infrastructure and not the T-Com Infrastructur, work as they should with account.panzar.com

(I am a System-Administrator so i am able to test with different ISPs)

My geographical location is the southeast of Germany.
Author:  boardadmin [ Thu May 15, 2014 9:12 am ]
Post subject:  Re: Connections Problems
Thank you for the information, pmax76.

Could you please, help us a little bit more?

Is www.panzar.com site affected the same way?

Can you post here tracert result (via T-Com) to the www.panzar.com, account.panzar.com and to the 95.131.30.158?

Thank You.

pmax76 wrote:
Like other Players in this post viewtopic.php?f=57&t=12691&p=214484#p214484
i am also affected by this problem.

I tested with severeal PCs, several Windows-Versions, different Updates, different Antivirus-Solutions, FW and Antivirus off...

I discovered it is an Internet Routing- or DNS-Problem between your Internetserviceprovider and at least T-Com (German Telekom).
Four different Internetserviceprovider, which use an own/independent Infrastructure and not the T-Com Infrastructur, work as they should with account.panzar.com

(I am a System-Administrator so i am able to test with different ISPs)

My geographical location is the southeast of Germany.
Author:  pmax76 [ Thu May 15, 2014 10:23 am ]
Post subject:  Re: Connections Problems
http://www.panzar.com is working via Browser but tracert times out.

------------------------------------------------------
tracert http://www.panzar.com:
Routenverfolgung zu http://www.panzar.com [185.7.233.250] über maximal 30 Abschnitte:
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
2 1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
3 8 ms 8 ms 8 ms own IP-Adress xxxxxxxxx
4 12 ms 10 ms 9 ms 87.186.239.22
5 17 ms 16 ms 16 ms 217.239.39.30
6 16 ms 18 ms 16 ms 80.156.163.130
7 53 ms 53 ms 52 ms cat09.Moscow.gldn.net [79.104.235.118]
8 61 ms 62 ms 61 ms ae-01-1201.BRC1.spb.obit.ru [79.142.92.90]
9 61 ms 60 ms 61 ms xe000-1667.MXZS.spb.obit.ru [79.142.91.109]
10 * * * Zeitüberschreitung der Anforderung.
11 * * * Zeitüberschreitung der Anforderung.
12 * * * Zeitüberschreitung der Anforderung.
13 * * * Zeitüberschreitung der Anforderung.
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * ^C
------------------------------------------------------

tracert to 95.131.30.158:
Routenverfolgung zu 95.131.30.158 über maximal 30 Abschnitte
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
2 1 ms <1 ms 1 ms own IP-Adress xxxxxxxxx
3 8 ms 8 ms 8 ms own IP-Adress xxxxxxxxx
4 12 ms 10 ms 13 ms 87.186.239.26
5 16 ms 15 ms 15 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.165]
6 17 ms 16 ms 16 ms 62.156.128.18
7 20 ms 17 ms 16 ms 195.22.214.27
8 69 ms 70 ms 67 ms 95.167.93.162
9 108 ms 66 ms 78 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 68 ms 67 ms 68 ms 95.131.30.158
Ablaufverfolgung beendet.

------------------------------------------------------
Tracert account.panzar.com:
Routenverfolgung zu account.panzar.com [178.20.234.66] über maximal 30 Abschnitte:
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
2 1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
3 8 ms 8 ms 8 ms own IP-Adress xxxxxxxxx
4 10 ms 10 ms 9 ms 87.186.239.22
5 76 ms 74 ms 16 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.161]
6 17 ms 16 ms 16 ms 62.156.128.18
7 16 ms 16 ms 16 ms 195.22.214.27
8 80 ms 80 ms 85 ms 95.167.37.245
9 75 ms 74 ms 75 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 * * * Zeitüberschreitung der Anforderung.
12 * * * Zeitüberschreitung der Anforderung.
13 * * * Zeitüberschreitung der Anforderung.
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * ^C
------------------------------------------------------

As UK, France and Germany are affected, i think it is a Problem between your ISP in Russia and some of the "common" ISPs in those three countries.
Maybe your Internet-backbone uses a Line in Ukrainia and they want to anger the occupants? :?
Author:  boardadmin [ Thu May 15, 2014 10:46 am ]
Post subject:  Re: Connections Problems
Thank You, pmax76.

For the www.panzar.com timed out tracert is normal, it's heavy firewalled, I just wanted to find out if the routing is OK.

I'm still concerned about account.panzar.com, so, could you, please, make tracert account.panzar.com once again - I have tweaked some settings on our side.

Thank You.
Author:  pmax76 [ Thu May 15, 2014 11:08 am ]
Post subject:  Re: Connections Problems
Routenverfolgung zu account.panzar.com [178.20.234.66] über maximal 30 Abschnitte:
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxx
2 1 ms 1 ms <1 ms own IP-Adress xxxxxx
3 9 ms 8 ms 8 ms own IP-Adress xxxxxx
4 11 ms 11 ms 9 ms 87.186.239.22
5 17 ms 16 ms 16 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.161]
6 16 ms 16 ms 16 ms 62.156.128.18
7 17 ms 16 ms 17 ms 195.22.214.27
8 79 ms 78 ms 79 ms 95.167.37.245
9 75 ms 75 ms 79 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 76 ms 78 ms 76 ms 178.20.234.66
Ablaufverfolgung beendet.

It looks better now for Tracert as it reaches your FW/Server, but the Client still shows no Login/Password.
Are you able to tracert an Adress in the realm of T-com?
As i stated before, i think its a Problem between your ISP/Backboneprovider (rostelecom?) and the common ISPs in Europe. I dont believe you can fix this by tweaking your own infrastructure, so i would call your ISP.
Author:  Orkslayer [ Thu May 15, 2014 11:11 am ]
Post subject:  Re: Connections Problems
Tcom:


Routenverfolgung zu account.panzar.com [178.20.234.66] über maximal 30 Abschnitt
e:

1 <1 ms <1 ms <1 ms XXXXXXXX
2 23 ms 24 ms 23 ms XXXXXXX
3 24 ms 23 ms 24 ms XXXXXXX
4 24 ms 26 ms 24 ms 217.239.42.245
5 24 ms 24 ms 25 ms 194.25.211.130
6 29 ms 28 ms 28 ms xe-5-0-0.fra61.ip4.tinet.net [89.149.183.122]
7 28 ms 29 ms 28 ms ojsc-rostelecom-gw.ip4.tinet.net [77.67.75.178]

8 78 ms 79 ms 79 ms 95.167.37.245
9 74 ms 74 ms 74 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 79 ms 78 ms 79 ms 178.20.234.66
Author:  pmax76 [ Thu May 15, 2014 11:15 am ]
Post subject:  Re: Connections Problems
@Orkslayer
You should better remove your own IPs (the first two or better three ones) - somebody could try to hack your equipment.
Author:  Queen Bee [ Thu May 15, 2014 11:17 am ]
Post subject:  Re: Connections Problems
pmax76 wrote:
@Orkslayer
You should better remove your own IPs (the first two or better three ones) - somebody could try to hack your equipment.


Done with Panzar admin rights
Author:  boardadmin [ Thu May 15, 2014 11:20 am ]
Post subject:  Re: Connections Problems
Thanks, once again... Well, I just enabled ICMP for what server, nothing else... Routing seems ok, I was able to trace back T-com address as well. It would be nice to call somebody, but still would be good to pinpoint the problem first... :D I was thinking MTU problems for a moment, but it seems path MTU to T-com is 1500, which is OK.

OK, thanks for your help, I will try to tweak application itself.
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