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[ 6 posts ] |
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artho1
Joined: Sat Apr 20, 2013 9:25 pm Posts: 2
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Connection Lost
I got problem with game, i am logging in from eu client and while game is loading "Connection Lost" appears. Can someone help me ?
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Sat Apr 20, 2013 9:27 pm |
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Ufinicie
Joined: Mon Apr 15, 2013 12:48 pm Posts: 125
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Re: Connection Lost
Hey artho1! It's likely that the connection problem was due to the on-going server testing. Please try again once the game is launched, and if the problem still persists, we'll look deeper into the issue. Oh, and welcome to Panzar!
_________________ Panzar Europe - Community Manager
Follow Panzar at Facebook and on Twitter for real-time updates and notices! Subscribe to our Youtube-channel for the latest videos!
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Mon Apr 22, 2013 12:31 pm |
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artho1
Joined: Sat Apr 20, 2013 9:25 pm Posts: 2
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Re: Connection Lost
Unfortunatly problem still apears. I've tried to turn off my antivirus and firewalls and nothing seems to be better. I'll admit that i have Windows XP.
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Mon Apr 22, 2013 6:14 pm |
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Ufinicie
Joined: Mon Apr 15, 2013 12:48 pm Posts: 125
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Re: Connection Lost
Heya! Are you now able to log in to the game? If you still have problems with the lost connection, first check out Technical Questions part of the Panzar FAQ and see if any of the solutions offered there help. If the problem still persists, please email our support directly at help@panzar.com. I hope you soon get the issue solved and can join in on the battles! :)
_________________ Panzar Europe - Community Manager
Follow Panzar at Facebook and on Twitter for real-time updates and notices! Subscribe to our Youtube-channel for the latest videos!
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Tue Apr 23, 2013 12:43 pm |
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visualdavid
Joined: Fri Apr 26, 2013 2:20 pm Posts: 1
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Re: Connection Lost
i got the same problem, did you find the answer to that? i'm from colombia btw
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Fri Apr 26, 2013 2:23 pm |
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Ufinicie
Joined: Mon Apr 15, 2013 12:48 pm Posts: 125
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Re: Connection Lost
Hey visualdavid!
I'm excited to see word of Panzar has reached you all the way to Colombia! Sadly, the distance may of course be one issue affecting the connectivity, and as such it's best to make sure you have the full bandwidth reserved for Panzar. So before trying to log in, make sure all other programs, background ones included, are closed.
Next on the list is to make sure Panzar has the right permissions to connect to internet. When you start connecting, Alt-Tab to Windows and make sure that neither Windows or antivirus/firewall software is not blocking the application. If you see a popup asking for permission, grant one, and hopefully the connection issue is solved with that. If no popup appears, go through the settings for antivirus and firewall, and an exception for the game - or even consider temporarily disabling the software to test if they are to blame.
I hope this helps you get into game so you get to enjoy Panzar! :)
_________________ Panzar Europe - Community Manager
Follow Panzar at Facebook and on Twitter for real-time updates and notices! Subscribe to our Youtube-channel for the latest videos!
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Fri Apr 26, 2013 4:19 pm |
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