Re: Game freeze in the middle of the game!
Hey!
Instructions for these files can be found on our sticky posts
Instructions for creating MSInfo and dxdiag files, but I'll throw them here as well. So here goes:
Instructions for dxdiag.txt
Press simultaneously Windows key + R
Type "dxdiag" and hit enter
A popup may appear, asking about digital signatures, answer yes.
DirectX Diagnostic Tool appears, use "Save All Information" to create the file to any location where you can later find it.
Attach the file to your email.
Instructions for MSInfo.txt
Press Windows Key + R.
Type MSInfo32 and press Enter.
In the MSInfo diagnostic window, click File, then Export.
When the Export As window appears, choose Desktop.
Name the file "MSInfo" and click Save.
Attach the file to your email.
Instructions for LogBackup files
Find logs by following folder path (if the game has been installed into the default path) C:\Games\Panzar\LogBackups
Make a zip package of that folder (Right-click on the folder -> Send to Compressed zip folder)
Also please check out that you have the newest drivers installed on your graphics card (this is worth checking out while waiting the reply from customer support.), and shut down all programs running on background while you are playing the game.
