Some players are still having connection problems - we are working on it! We have checked our connection to server and it is fine. Now we are checking all other options. Sorry for the delay!

Like other Players in this post viewtopic.php?f=57&t=12691&p=214484#p214484
i am also affected by this problem.

I tested with severeal PCs, several Windows-Versions, different Updates, different Antivirus-Solutions, FW and Antivirus off...

I discovered it is an Internet Routing- or DNS-Problem between your Internetserviceprovider and at least T-Com (German Telekom).
Four different Internetserviceprovider, which use an own/independent Infrastructure and not the T-Com Infrastructur, work as they should with account.panzar.com

(I am a System-Administrator so i am able to test with different ISPs)

My geographical location is the southeast of Germany.

Thank you for the information, pmax76.

Could you please, help us a little bit more?

Is www.panzar.com site affected the same way?

Can you post here tracert result (via T-Com) to the www.panzar.com, account.panzar.com and to the 95.131.30.158?

Thank You.

http://www.panzar.com is working via Browser but tracert times out.

------------------------------------------------------
tracert http://www.panzar.com:
Routenverfolgung zu http://www.panzar.com [185.7.233.250] über maximal 30 Abschnitte:
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
2 1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
3 8 ms 8 ms 8 ms own IP-Adress xxxxxxxxx
4 12 ms 10 ms 9 ms 87.186.239.22
5 17 ms 16 ms 16 ms 217.239.39.30
6 16 ms 18 ms 16 ms 80.156.163.130
7 53 ms 53 ms 52 ms cat09.Moscow.gldn.net [79.104.235.118]
8 61 ms 62 ms 61 ms ae-01-1201.BRC1.spb.obit.ru [79.142.92.90]
9 61 ms 60 ms 61 ms xe000-1667.MXZS.spb.obit.ru [79.142.91.109]
10 * * * Zeitüberschreitung der Anforderung.
11 * * * Zeitüberschreitung der Anforderung.
12 * * * Zeitüberschreitung der Anforderung.
13 * * * Zeitüberschreitung der Anforderung.
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * ^C
------------------------------------------------------

tracert to 95.131.30.158:
Routenverfolgung zu 95.131.30.158 über maximal 30 Abschnitte
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
2 1 ms <1 ms 1 ms own IP-Adress xxxxxxxxx
3 8 ms 8 ms 8 ms own IP-Adress xxxxxxxxx
4 12 ms 10 ms 13 ms 87.186.239.26
5 16 ms 15 ms 15 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.165]
6 17 ms 16 ms 16 ms 62.156.128.18
7 20 ms 17 ms 16 ms 195.22.214.27
8 69 ms 70 ms 67 ms 95.167.93.162
9 108 ms 66 ms 78 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 68 ms 67 ms 68 ms 95.131.30.158
Ablaufverfolgung beendet.

------------------------------------------------------
Tracert account.panzar.com:
Routenverfolgung zu account.panzar.com [178.20.234.66] über maximal 30 Abschnitte:
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
2 1 ms <1 ms <1 ms own IP-Adress xxxxxxxxx
3 8 ms 8 ms 8 ms own IP-Adress xxxxxxxxx
4 10 ms 10 ms 9 ms 87.186.239.22
5 76 ms 74 ms 16 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.161]
6 17 ms 16 ms 16 ms 62.156.128.18
7 16 ms 16 ms 16 ms 195.22.214.27
8 80 ms 80 ms 85 ms 95.167.37.245
9 75 ms 74 ms 75 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 * * * Zeitüberschreitung der Anforderung.
12 * * * Zeitüberschreitung der Anforderung.
13 * * * Zeitüberschreitung der Anforderung.
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * ^C
------------------------------------------------------

As UK, France and Germany are affected, i think it is a Problem between your ISP in Russia and some of the "common" ISPs in those three countries.
Maybe your Internet-backbone uses a Line in Ukrainia and they want to anger the occupants?

Thank You, pmax76.

For the www.panzar.com timed out tracert is normal, it's heavy firewalled, I just wanted to find out if the routing is OK.

I'm still concerned about account.panzar.com, so, could you, please, make tracert account.panzar.com once again - I have tweaked some settings on our side.

Thank You.

Routenverfolgung zu account.panzar.com [178.20.234.66] über maximal 30 Abschnitte:
1 <1 ms <1 ms <1 ms own IP-Adress xxxxxx
2 1 ms 1 ms <1 ms own IP-Adress xxxxxx
3 9 ms 8 ms 8 ms own IP-Adress xxxxxx
4 11 ms 11 ms 9 ms 87.186.239.22
5 17 ms 16 ms 16 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.161]
6 16 ms 16 ms 16 ms 62.156.128.18
7 17 ms 16 ms 17 ms 195.22.214.27
8 79 ms 78 ms 79 ms 95.167.37.245
9 75 ms 75 ms 79 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 76 ms 78 ms 76 ms 178.20.234.66
Ablaufverfolgung beendet.

It looks better now for Tracert as it reaches your FW/Server, but the Client still shows no Login/Password.
Are you able to tracert an Adress in the realm of T-com?
As i stated before, i think its a Problem between your ISP/Backboneprovider (rostelecom?) and the common ISPs in Europe. I dont believe you can fix this by tweaking your own infrastructure, so i would call your ISP.

Tcom:


Routenverfolgung zu account.panzar.com [178.20.234.66] über maximal 30 Abschnitt
e:

1 <1 ms <1 ms <1 ms XXXXXXXX
2 23 ms 24 ms 23 ms XXXXXXX
3 24 ms 23 ms 24 ms XXXXXXX
4 24 ms 26 ms 24 ms 217.239.42.245
5 24 ms 24 ms 25 ms 194.25.211.130
6 29 ms 28 ms 28 ms xe-5-0-0.fra61.ip4.tinet.net [89.149.183.122]
7 28 ms 29 ms 28 ms ojsc-rostelecom-gw.ip4.tinet.net [77.67.75.178]

8 78 ms 79 ms 79 ms 95.167.37.245
9 74 ms 74 ms 74 ms gw-rostelecom-bor.dtln.ru [92.50.199.22]
10 * * * Zeitüberschreitung der Anforderung.
11 79 ms 78 ms 79 ms 178.20.234.66

@Orkslayer
You should better remove your own IPs (the first two or better three ones) - somebody could try to hack your equipment.

Done with Panzar admin rights

Thanks, once again... Well, I just enabled ICMP for what server, nothing else... Routing seems ok, I was able to trace back T-com address as well. It would be nice to call somebody, but still would be good to pinpoint the problem first... I was thinking MTU problems for a moment, but it seems path MTU to T-com is 1500, which is OK.

OK, thanks for your help, I will try to tweak application itself.