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[SOLVED] Unable to launch the game 
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Ashie

Joined: Sat Jun 08, 2013 11:11 am
Posts: 14
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Post [SOLVED] Unable to launch the game
EDIT : SOLVED BY FORMATTING

Hi everyone,


I downloaded and installed the game. When i start the game using the launcher, i click on "Play" ... but nothing happens :[


Things i tried :

- Open the Port on my Firewall (the one in the config tab of the Launcher)
- I created a rule on my Windows Firewall for the game, the x64 and x32 client
- Run as administrator
- Updated my drivers


What else can i do? :x

Thank you !


Last edited by Ashie on Thu Jun 20, 2013 2:31 pm, edited 1 time in total.
Sun Jun 09, 2013 5:23 pm
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JSarge
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Joined: Mon Jun 03, 2013 8:24 am
Posts: 106
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Post Re: Unable to launch the game
Greetings Ashie!
I'm sorry to hear that you are experiencing problems with the launcher.
It's great that you have already started finding a solution for your problem! Unfortunately there can still be many reasons for why the launcher isn't working as it supposed to be. Most likely your problem is related to user- or connection-rights. If you have not yet gone through the steps presented in the Common solutions for Lost Connection- thread, do that now (that might also affect in this specific problem you are experiencing). Go through those steps carefully and precisely.

Couple of things you could try right away:
-It might be wise to check that your antivirus program is not blocking the connection, also try to shut it down completely while trying to play Panzar.
-Are you using your PC as administrator, or are you just trying to run the game with administrator rights? If you are using the PC as regular user, you could try to log in as administrator and try that way as well.
Mon Jun 10, 2013 11:00 am
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Ashie

Joined: Sat Jun 08, 2013 11:11 am
Posts: 14
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Post Re: Unable to launch the game
Hi !

Thank you for your help.

Unfortunately, i did everything in the lost connection thread, and still nothing happens :[.

I checked, and no process appears in my taskmgr tab =/.
Mon Jun 10, 2013 9:30 pm
Profile
Ashie

Joined: Sat Jun 08, 2013 11:11 am
Posts: 14
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Post Re: Unable to launch the game
Hi !

If you feel the courage to read, here is what my log says :

Quote:
l[1328] PnzBuilderInfo: version: 29.844, timestamp: 2013-04-25 14:14:32 [2013:06:11 11:21:28.674 PnzLog.cpp(375)]
l[1328] ExeInfo: name: start.exe, size (bytes): 8241208, linkerTimestamp: 2013-04-25 12:34:33 [2013:06:11 11:21:28.675 PnzLog.cpp(400)]
l[1328] Command line: "C:\Program Files\Panzar 2\Panzar\start.exe" [2013:06:11 11:21:28.675 PnzLog.cpp(327)]
l[1328] Root folder: C:\Program Files\Panzar 2\Panzar [2013:06:11 11:21:28.675 PnzLog.cpp(328)]
l[1328] File security info, path: C:\Program Files\Panzar 2\Panzar\start.exe
parent dacl, path: C:\Program Files\Panzar 2\Panzar
grant, perm: 0x001301BF, inherit: 0x00000003,
parent dacl, path: C:\Program Files
grant, perm: 0x001F01FF, inherit: 0x00000000,
grant, perm: 0x10000000, inherit: 0x0000000A,
grant, perm: 0x001301BF, inherit: 0x00000000,
grant, perm: 0x10000000, inherit: 0x0000000B,
grant, perm: 0x001301BF, inherit: 0x00000000,
grant, perm: 0x10000000, inherit: 0x0000000B,
grant, perm: 0x001200A9, inherit: 0x00000000,
grant, perm: 0xA0000000, inherit: 0x0000000B,
grant, perm: 0x10000000, inherit: 0x0000000B,
parent dacl, path: C:\
grant, perm: 0x001F01FF, inherit: 0x00000000,
grant, perm: 0x10000000, inherit: 0x0000000B,
grant, perm: 0x001F01FF, inherit: 0x00000000,
grant, perm: 0x10000000, inherit: 0x0000000B,
grant, perm: 0x001200A9, inherit: 0x00000003,
grant, perm: 0xE0010000, inherit: 0x0000000B,
grant, perm: 0x00000004, inherit: 0x00000000,
[2013:06:11 11:21:28.676 PnzWinSecurity.cpp(454)]
l[1328] CPU: x64, Windows: Wrk 6.1 Service Pack 1 Build 7601, uac: off [2013:06:11 11:21:28.676 PnzLog.cpp(537)]
l[1328] token: [restricted: no,no, elevated: yes, elevType: default] [2013:06:11 11:21:28.676 PnzWinSecurity.cpp(113)]
l[1328] Disk available free\total (mb): 52654\100013, phys mem avail\total (mb): 6206\8189 [2013:06:11 11:21:28.676 PnzLog.cpp(573)]
l[1328] UTC: 2013-06-11 09:21:28, local: 2013-06-11 11:21:28 [2013:06:11 11:21:28.676 PnzLog.cpp(435)]
l[1328] [MAIN] Initializing Update Client's environment... [2013:06:11 11:21:28.674 PnzUcEnv.cpp(86)]
l[1328] [MAIN] Update Update's settings were initialized. [2013:06:11 11:21:28.680 PnzUcEnv.cpp(102)]
l[1328] User settings opened, try to read [2013:06:11 11:21:28.685 PnzUcOptions.cpp(75)]
l[1328] User settings read, resolution reset to 1366x768 [2013:06:11 11:21:28.685 PnzUcOptions.cpp(83)]
l[1328] Reg value is not found, name: SysSpecChanged, error: 2 [2013:06:11 11:21:28.685 PnzRegKey.cpp(123)]
E[1328] PnzAssert: nValueType == REG_SZ [2013:06:11 11:21:28.686 PnzRegKey.cpp(183)]
l[1328] [MAIN] Updater Client's environment were initialized. [2013:06:11 11:21:28.686 PnzUcEnv.cpp(216)]
l[1328] Entered master instance [2013:06:11 11:21:28.686 PnzUcWinApp.cpp(208)]
l[1328] Modifying an access tokens for Panzar folder [2013:06:11 11:21:28.686 PnzUcWinApp.cpp(393)]
l[1328] Starting SetNamedSecurityInfo ... [2013:06:11 11:21:28.687 PnzUcWinApp.cpp(449)]
l[1328] SetNamedSecurityInfo fihished [2013:06:11 11:21:28.776 PnzUcWinApp.cpp(458)]
l[1328] Setting 3616 as master pid for renderer channel [2013:06:11 11:21:28.776 PnzUcWinApp.cpp(329)]
l[1328] Initialize web [2013:06:11 11:21:28.776 PnzUcWinApp.cpp(332)]
l[1328] Starting dialog engine [2013:06:11 11:21:28.805 PnzUcWinApp.cpp(341)]
l[1328] Creating dialog [2013:06:11 11:21:28.806 PnzUcWinApp.cpp(498)]
l[1328] Opening dialog [2013:06:11 11:21:28.806 PnzUcWinApp.cpp(500)]
l[1328] Session info: masterPid=0, sessionId=0, usHost=, usPort=0 [2013:06:11 11:21:28.866 PnzUcDialog.cpp(208)]
l[1328] SetState: STATE_WAIT_HTML [2013:06:11 11:21:28.866 PnzUcDialogLogic.cpp(170)]
l[1328] [03868a90] State set to: -> kStateIdle [2013:06:11 11:21:28.868 PnzUcHtmlRenderer.cpp(171)]
E[1328] CryptUnprotectData() has failed, error: 87 [2013:06:11 11:21:28.870 PnzCrProtectData.cpp(66)]
l[1328] [038684c0] State set to: -> kStateIdle [2013:06:11 11:21:28.870 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03897c20] State set to: -> kStateIdle [2013:06:11 11:21:28.872 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03897d10] State set to: -> kStateIdle [2013:06:11 11:21:28.874 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03899cf8] State set to: -> kStateIdle [2013:06:11 11:21:28.875 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03899dd0] State set to: -> kStateIdle [2013:06:11 11:21:28.877 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03899ec8] State set to: -> kStateIdle [2013:06:11 11:21:28.878 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03869850] State set to: -> kStateIdle [2013:06:11 11:21:28.880 PnzUcHtmlRenderer.cpp(171)]
l[1328] [03868a90] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:28.880 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03868a90] StartLoad called for url `C:\Program Files\Panzar 2\Panzar\PnzTools\Launcher\default.html` [2013:06:11 11:21:28.880 PnzUcHtmlRenderer.cpp(294)]
l[1328] [03868a90] Page received `file:///C:/Program%20Files/Panzar%202/Panzar/PnzTools/Launcher/default.html`, code 0, loading content [2013:06:11 11:21:29.079 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [03868a90] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:29.079 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03868a90] Loading page fihisned [2013:06:11 11:21:29.115 PnzUcHtmlRendererEvents.cpp(63)]
l[1328] [03868a90] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:29.115 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897d10] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:29.115 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897d10] StartLoad called for url `C:\Program Files\Panzar 2\Panzar\PnzTools\Launcher\trouble.html` [2013:06:11 11:21:29.115 PnzUcHtmlRenderer.cpp(294)]
l[1328] [03868a90] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:29.120 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03868a90] Page completed [2013:06:11 11:21:29.120 PnzUcHtmlRenderer.cpp(574)]
l[1328] Switched to context kRendDefault [2013:06:11 11:21:29.121 PnzUcDialogHtml.cpp(126)]
l[1328] [03897d10] Page received `file:///C:/Program%20Files/Panzar%202/Panzar/PnzTools/Launcher/trouble.html`, code 0, loading content [2013:06:11 11:21:29.145 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [03897d10] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:29.145 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897d10] Loading page fihisned [2013:06:11 11:21:29.170 PnzUcHtmlRendererEvents.cpp(63)]
l[1328] [03897d10] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:29.170 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899cf8] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:29.170 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899cf8] StartLoad called for url `C:\Program Files\Panzar 2\Panzar\PnzTools\Launcher\releasenotes_fr.html` [2013:06:11 11:21:29.170 PnzUcHtmlRenderer.cpp(294)]
l[1328] [03897d10] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:29.172 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897d10] Page completed [2013:06:11 11:21:29.172 PnzUcHtmlRenderer.cpp(574)]
l[1328] [03899cf8] Page received `file:///C:/Program%20Files/Panzar%202/Panzar/PnzTools/Launcher/releasenotes_fr.html`, code 0, loading content [2013:06:11 11:21:29.233 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [03899cf8] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:29.233 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899cf8] JS/C++ gateway called [2013:06:11 11:21:29.233 PnzUcHtmlRendererEvents.cpp(78)]
l[1328] [03899cf8] JS/C++ call completes page [2013:06:11 11:21:29.233 PnzUcHtmlRendererEvents.cpp(81)]
l[1328] [03899cf8] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:29.233 PnzUcHtmlRenderer.cpp(173)]
l[1328] SetState: STATE_WAIT_HTML --> GET_CREDENTIALS [2013:06:11 11:21:29.233 PnzUcDialogLogic.cpp(172)]
l[1328] [038684c0] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:29.233 PnzUcHtmlRenderer.cpp(173)]
l[1328] [038684c0] StartLoad called for url `https://account.panzar.com/fr/` [2013:06:11 11:21:29.233 PnzUcHtmlRenderer.cpp(294)]
l[1328] Switched to context kRendDefault [2013:06:11 11:21:29.233 PnzUcDialogHtml.cpp(126)]
l[1328] [03899cf8] Loading page fihisned [2013:06:11 11:21:29.234 PnzUcHtmlRendererEvents.cpp(63)]
l[1328] [03899cf8] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:29.243 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899cf8] Page completed [2013:06:11 11:21:29.244 PnzUcHtmlRenderer.cpp(574)]
l[1328] [038684c0] Page received `https://account.panzar.com/fr/`, code 200, loading content [2013:06:11 11:21:29.607 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [038684c0] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:29.607 PnzUcHtmlRenderer.cpp(173)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `LauncherWrapper enabled` [2013:06:11 11:21:29.825 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:[object Object],value:[object Object]` [2013:06:11 11:21:29.825 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [038684c0] JS/C++ gateway called [2013:06:11 11:21:29.857 PnzUcHtmlRendererEvents.cpp(78)]
l[1328] [038684c0] JS/C++ call completes page [2013:06:11 11:21:29.857 PnzUcHtmlRendererEvents.cpp(81)]
l[1328] [038684c0] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:29.857 PnzUcHtmlRenderer.cpp(173)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... eab70975a/ at 1. Message: `{"vkAvatar":"","fbAvatar":"","gpAvatar":""}` [2013:06:11 11:21:29.857 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [038684c0] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(173)]
l[1328] Switched to context kRendLogin [2013:06:11 11:21:29.893 PnzUcDialogHtml.cpp(126)]
l[1328] [03897c20] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897c20] StartLoad called for url `https://account.panzar.com/fr/home/news` [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(294)]
l[1328] [03899ec8] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899ec8] StartLoad called for url `https://account.panzar.com/fr/home/sysspec` [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(294)]
l[1328] [03869850] State transition: kStateIdle -> kStateLoading [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03869850] StartLoad called for url `https://account.panzar.com/fr/home/youtube` [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(294)]
l[1328] [038684c0] Page completed [2013:06:11 11:21:29.893 PnzUcHtmlRenderer.cpp(574)]
l[1328] [038684c0] Loading page fihisned [2013:06:11 11:21:29.922 PnzUcHtmlRendererEvents.cpp(63)]
l[1328] [03897c20] Page received `https://account.panzar.com/fr/home/news`, code 200, loading content [2013:06:11 11:21:30.021 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [03897c20] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:30.021 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897c20] JS/C++ gateway called [2013:06:11 11:21:30.084 PnzUcHtmlRendererEvents.cpp(78)]
l[1328] [03897c20] JS/C++ call completes page [2013:06:11 11:21:30.084 PnzUcHtmlRendererEvents.cpp(81)]
l[1328] [03897c20] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:30.084 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897c20] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:30.086 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897c20] Page completed [2013:06:11 11:21:30.086 PnzUcHtmlRenderer.cpp(574)]
l[1328] [038684c0] Loading page fihisned [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(63)]
l[1328] [038684c0] Loading page fihisned [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(63)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `social network fb api loaded` [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:fbLoaded,value:true` [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `socialNetworks.get(serviceType + "NeedLogOut"):false` [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `social network fb no log out needed` [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:fbEnabled,value:true` [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [03897c20] Loading page fihisned [2013:06:11 11:21:30.109 PnzUcHtmlRendererEvents.cpp(63)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `social network gp api loaded` [2013:06:11 11:21:30.169 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:gpLoaded,value:true` [2013:06:11 11:21:30.169 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `socialNetworks.get(serviceType + "NeedLogOut"):false` [2013:06:11 11:21:30.169 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `social network gp no log out needed` [2013:06:11 11:21:30.169 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:gpEnabled,value:true` [2013:06:11 11:21:30.169 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [03899ec8] Page received `https://account.panzar.com/fr/home/sysspec`, code 200, loading content [2013:06:11 11:21:30.200 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [03899ec8] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:30.200 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03869850] Page received `https://account.panzar.com/fr/home/youtube`, code 200, loading content [2013:06:11 11:21:30.231 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [03869850] State transition: kStateLoading -> kStateSuccess [2013:06:11 11:21:30.231 PnzUcHtmlRenderer.cpp(173)]
l[1328] [038684c0] Loading page fihisned [2013:06:11 11:21:30.293 PnzUcHtmlRendererEvents.cpp(63)]
w[1328] [03899ec8] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `LauncherWrapper enabled` [2013:06:11 11:21:30.395 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [03899ec8] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:[object Object],value:[object Object]` [2013:06:11 11:21:30.396 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [03899ec8] JS/C++ gateway called [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(78)]
l[1328] [03899ec8] JS/C++ call completes page [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(81)]
l[1328] [03899ec8] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:30.420 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899ec8] Loading page fihisned [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(63)]
w[1328] [03869850] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `LauncherWrapper enabled` [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [03869850] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `SocialNetworks set. key:[object Object],value:[object Object]` [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [03869850] JS/C++ gateway called [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(78)]
l[1328] [03869850] JS/C++ call completes page [2013:06:11 11:21:30.420 PnzUcHtmlRendererEvents.cpp(81)]
l[1328] [03869850] State transition: kStateSuccess -> kStateRendering [2013:06:11 11:21:30.420 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03869850] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:30.423 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03869850] Page completed [2013:06:11 11:21:30.423 PnzUcHtmlRenderer.cpp(574)]
l[1328] [03869850] Loading page fihisned [2013:06:11 11:21:30.452 PnzUcHtmlRendererEvents.cpp(63)]
l[1328] [03899ec8] State transition: kStateRendering -> kStateCompleted [2013:06:11 11:21:30.453 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899ec8] Page completed [2013:06:11 11:21:30.454 PnzUcHtmlRenderer.cpp(574)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... eab70975a/ at 1. Message: `{"Data":{"SessionData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oginType":1,"BanWarnings":[]},"RedirectUrl":"/fr/My","Message":null,"Warning":null,"Errors":null,"Code":0,"Attrs":{}}` [2013:06:11 11:21:31.354 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `[object Object]` [2013:06:11 11:21:31.354 PnzUcHtmlRendererEvents.cpp(261)]
w[1328] [038684c0] Caught JS message in https://account.panzar.com/combres.axd/ ... d8f4d69c4/ at 203. Message: `{"Data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edirectUrl":"/fr/My","Message":null,"Warning":null,"Errors":null,"Code":0,"Attrs":{},"LoginType":1}` [2013:06:11 11:21:31.354 PnzUcHtmlRendererEvents.cpp(261)]
l[1328] [038684c0] JS/C++ gateway called [2013:06:11 11:21:31.355 PnzUcHtmlRendererEvents.cpp(78)]
l[1328] Login reply received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nzUcDialogLogic.cpp(89)]
l[1328] SetState: GET_CREDENTIALS --> LOGGING_IN [2013:06:11 11:21:31.355 PnzUcDialogLogic.cpp(172)]
l[1328] [NET CONTAINER] Disconnect, this: 032ED690 [2013:06:11 11:21:31.355 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:31.355 PnzNetContainer.cpp(231)]
l[1328] SetState: LOGGING_IN --> UPDATING [2013:06:11 11:21:31.355 PnzUcDialogLogic.cpp(172)]
l[1328] [UPDCLIENT] Stop update engine [2013:06:11 11:21:32.514 PnzUpdClientEngine.cpp(118)]
l[1328] [NET CONTAINER] Disconnect, this: 0018DD9C [2013:06:11 11:21:32.515 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:32.515 PnzNetContainer.cpp(231)]
l[1328] [UPDCLIENT] Change state: IDLE --> STARTING_UPDATE [2013:06:11 11:21:32.515 PnzUpdClientEngine.cpp(110)]
l[1328] [UPDCLIENT] Change state: STARTING_UPDATE --> LOADING_BUILD_INFO [2013:06:11 11:21:32.515 PnzUpdClientEngine.cpp(110)]
i[3196] [LOCKMON] Thread is registered, [thread: 3196 (PnzEventHandlerThread), locks: none] [2013:06:11 11:21:32.515 PnzMtLockMonChecker.cpp(124)]
l[3196] Thread is ready to handle events. [2013:06:11 11:21:32.515 PnzEventHandlerThread.cpp(45)]
l[3196] [UPDCLIENT] Change state: LOADING_BUILD_INFO --> CONNECTING_TO_US [2013:06:11 11:21:32.523 PnzUpdClientEngine.cpp(110)]
l[3196] [NET CONTAINER] Init, addr: 178.33.63.148:45105, this: 0018DD9C [2013:06:11 11:21:32.523 PnzNetContainer.cpp(93)]
l[3196] [SOCKET] WSAStartup(2.2) succeeded, descr: WinSock 2.0, status: Running [2013:06:11 11:21:32.523 PnzSocketsInit.cpp(47)]
l[3196] [ROUTER] Init, my RPC ver: 72 [2013:06:11 11:21:32.523 PnzRouter.cpp(46)]
l[3196] [NET CONTAINER] Run, this: 0018DD9C [2013:06:11 11:21:32.523 PnzNetContainer.cpp(170)]
i[5540] [LOCKMON] Thread is registered, [thread: 5540 (PnzNetThreadManager), locks: none] [2013:06:11 11:21:32.523 PnzMtLockMonChecker.cpp(124)]
l[5540] [NETTHMGR] Thread is started [2013:06:11 11:21:32.524 PnzNetThreadManager.cpp(334)]
l[5540] [NETTHMGR] The main loop is started [2013:06:11 11:21:32.524 PnzNetThreadManager.cpp(203)]
l[5540] [NETTHMGR] Worker thread is created, threadId: 3652 [2013:06:11 11:21:32.524 PnzNetThreadManager.cpp(89)]
l[5540] [NETTHMGR] Connection thread is created, threadId: 4800 [2013:06:11 11:21:32.524 PnzNetThreadManager.cpp(107)]
i[3652] [LOCKMON] Thread is registered, [thread: 3652 (PnzWorkerThread), locks: none] [2013:06:11 11:21:32.524 PnzMtLockMonChecker.cpp(124)]
l[3652] [WORKER] Worker is ready to process client's requests. [2013:06:11 11:21:32.524 PnzSvWorkerThread.cpp(42)]
i[4800] [LOCKMON] Thread is registered, [thread: 4800 (PnzConnectionThread), locks: none] [2013:06:11 11:21:32.524 PnzMtLockMonChecker.cpp(124)]
l[4800] [CONNECT] Thread is started [2013:06:11 11:21:32.524 PnzConnectionThread.cpp(48)]
l[4800] [SOCKET] Socket is created, sock: 1828 [2013:06:11 11:21:32.524 PnzSocket.cpp(80)]
l[4800] [SOCKET] Start connection, sock: 1828, addr: 178.33.63.148:45105 [2013:06:11 11:21:32.525 PnzSocket.cpp(93)]
l[4800] [SOCKET] Socket is successfully connected, sock: 1828, addr: 178.33.63.148:45105 [2013:06:11 11:21:32.553 PnzSocket.cpp(171)]
l[4800] [SOCKET] Outgoing connection info. Sock: 1828, Remote addr: 178.33.63.148:45105, Local addr: 192.168.1.47:50328, adapter: [Realtek PCIe GBE Family Controller] [Connexion au réseau local] [TYPE_ETHERNET_CSMACD], tcpStat: [inSegs: 11076245, outSegs: 30360607, retranSegs: 11712, inErrs: 0] [2013:06:11 11:21:32.554 PnzIpHlpTools.cpp(182)]
l[4800] [ROUTER] Set server socket: <sock #1828 178.33.63.148:45105 CONNECT> [2013:06:11 11:21:32.554 PnzRouter.cpp(83)]
l[4800] [ROUTER_SEND_SRV] Request DNS, myRpcVer: 72, myNodeType: 4, ssnId: 252273620119050 [2013:06:11 11:21:32.554 PnzRouterPacket.cpp(590)]
l[3652] [ROUTER_RECV_SRV] Upper node, dns: 46, parentDns: 0, nodeType: 5 [2013:06:11 11:21:32.582 PnzRouterPacket.cpp(289)]
l[1328] Reg value is not found, name: BlockerRunCount, error: 2 [2013:06:11 11:21:32.633 PnzRegKey.cpp(123)]
l[1328] Reg value is not found, name: VideoRunCount, error: 2 [2013:06:11 11:21:32.743 PnzRegKey.cpp(123)]
l[1328] Switched to context kRendNews [2013:06:11 11:21:32.743 PnzUcDialogHtml.cpp(126)]
l[1328] [038684c0] Page received `https://account.panzar.com/fr/My`, code 200, loading content [2013:06:11 11:21:32.743 PnzUcHtmlRendererEvents.cpp(32)]
l[1328] [038684c0] Loading page fihisned [2013:06:11 11:21:32.743 PnzUcHtmlRendererEvents.cpp(63)]
l[3652] [ROUTER_RECV_SRV] Upper node, dns: 0, parentDns: 1073741823, nodeType: 0 [2013:06:11 11:21:32.809 PnzRouterPacket.cpp(289)]
l[3652] [ROUTER_RECV_SRV] Generated dns, dns: 603, parentDns: 46, nodeType: 4, accountId: 100786884 [2013:06:11 11:21:32.810 PnzRouterPacket.cpp(262)]
l[3652] [ROUTER] Finish initialization. myDns: 603, parentDns: 46, accountId: 100786884 [2013:06:11 11:21:32.810 PnzInitUpperNodes.cpp(82)]
l[3652] [ROUTER] Uc603 Node is created. host: 127.0.0.1, p=0388DDD0 accountId='100786884' [2013:06:11 11:21:32.810 PnzRouterNodes.cpp(1058)]
l[3652] [ROUTER] Us46 Node is created. host: 178.33.63.148, p=0391C888 [2013:06:11 11:21:32.810 PnzRouterNodes.cpp(1058)]
l[3652] [ROUTER] Gm0 Node is created. host: 178.33.63.148, p=0385F320 [2013:06:11 11:21:32.810 PnzRouterNodes.cpp(1058)]
l[3196] [UPDCLIENT] Change state: CONNECTING_TO_US --> DOWNLOADING_INFO [2013:06:11 11:21:32.812 PnzUpdClientEngine.cpp(110)]
l[4800] [CONNECT] Exiting from ThreadProc() [2013:06:11 11:21:32.815 PnzConnectionThread.cpp(52)]
l[3652] [UPDCLIENT] Us46 BuildInfo(), hashIsValid: 1, buildInfoSize: 0, peers: 0 [2013:06:11 11:21:32.840 PnzRpcUsUcImpl.cpp(47)]
l[3196] [UPDCLIENT] Change state: DOWNLOADING_INFO --> CHECKING_FILES_UPDATER [2013:06:11 11:21:32.840 PnzUpdClientEngine.cpp(110)]
l[3196] [UPDCLIENT] Build list of changed files [2013:06:11 11:21:32.841 PnzUpdClientHandlerCheckFiles.cpp(173)]
l[3196] [UPDCLIENT] 0 files require update [2013:06:11 11:21:33.032 PnzUpdClientHandlerCheckFiles.cpp(219)]
l[3196] [UPDCLIENT] Change state: CHECKING_FILES_UPDATER --> CHECKING_FILES_APPS [2013:06:11 11:21:33.032 PnzUpdClientEngine.cpp(110)]
l[3196] [UPDCLIENT] Build list of changed files [2013:06:11 11:21:33.032 PnzUpdClientHandlerCheckFiles.cpp(173)]
l[3196] [UPDCLIENT] 0 files require update [2013:06:11 11:21:37.729 PnzUpdClientHandlerCheckFiles.cpp(219)]
l[3196] [UPDCLIENT] Change state: CHECKING_FILES_APPS --> DELETING_UNKNOWN_FILES [2013:06:11 11:21:37.736 PnzUpdClientEngine.cpp(110)]
l[3196] [UPDCLIENT] Delete unknown files [2013:06:11 11:21:37.736 PnzUpdClientHandlerDeleteUnknownFiles.cpp(37)]
l[3196] [UPDCLIENT] Unknown files are deleted [2013:06:11 11:21:37.744 PnzUpdClientHandlerDeleteUnknownFiles.cpp(65)]
l[3196] [UPDCLIENT] Change state: DELETING_UNKNOWN_FILES --> SENDING_DUMPS [2013:06:11 11:21:37.744 PnzUpdClientEngine.cpp(110)]
l[3196] Check dumps: 1, force logs: 1, numDumps: 5, numLogs: 10, daysOld: 7, fileSize: 10485760, sumSize: 9437184 [2013:06:11 11:21:37.744 PnzUpdClientDumps.cpp(94)]
l[3652] [UPDCLIENT] Us46 UploadCrashDumpsReply() [2013:06:11 11:21:37.777 PnzRpcUsUcImpl.cpp(27)]
l[3196] [UPDCLIENT] Change state: SENDING_DUMPS --> UPDATE_FINISHED [2013:06:11 11:21:37.777 PnzUpdClientEngine.cpp(110)]
l[1328] SetState: UPDATING --> UPDATED [2013:06:11 11:21:37.777 PnzUcDialogLogic.cpp(172)]
l[1328] BtnPlay [2013:06:11 11:21:38.328 PnzUcDialogLogic.cpp(150)]
l[1328] SetState: UPDATED --> GETTING_SERVERS [2013:06:11 11:21:38.328 PnzUcDialogLogic.cpp(172)]
l[3652] GetServersReply from Gm: Rc=5.135.139.23:45108, Ss=5.135.139.22:45106, Cs=5.135.139.22:45107 [2013:06:11 11:21:38.356 PnzRpcGmUcImpl.cpp(29)]
l[1328] [UPDCLIENT] Stop update engine [2013:06:11 11:21:38.356 PnzUpdClientEngine.cpp(118)]
l[1328] [NET CONTAINER] Disconnect, this: 0018DD9C [2013:06:11 11:21:38.356 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Destroy objects [2013:06:11 11:21:38.356 PnzNetContainer.cpp(252)]
l[3652] [IOCP] GetQueuedCompletionStatus() received an empty event [2013:06:11 11:21:38.356 PnzIOCP.cpp(119)]
l[3652] [WORKER] Exit is requested [2013:06:11 11:21:38.356 PnzSvWorkerThread.cpp(70)]
l[5540] [NETTHMGR] Exit is requested [2013:06:11 11:21:38.356 PnzNetThreadManager.cpp(222)]
l[5540] [NETTHMGR] Thread is going to exit [2013:06:11 11:21:38.357 PnzNetThreadManager.cpp(338)]
l[1328] [NETTHMGR] Destructor [2013:06:11 11:21:38.357 PnzNetThreadManager.cpp(43)]
i[1328] [STAT] Srv sent\recv 393\142 (0,00 M/s), SrvSock[1, 2 nodes] sent\recv b(p): 393(4:4)\142(6), Ser wr\rd (orig:pack): (224:96)\(8512:3478) [2013:06:11 11:21:38.357 PnzContextContainer.cpp(408)]
l[1328] [ROUTER] Destructor [2013:06:11 11:21:38.357 PnzRouter.cpp(34)]
l[1328] [ROUTER] Destructor [2013:06:11 11:21:38.357 PnzRouterNodes.cpp(36)]
l[1328] [ROUTER] Uc603 Remove node, reason: CLEANUP. accountId='100786884' [2013:06:11 11:21:38.357 PnzRouterNodes.cpp(1346)]
l[1328] [ROUTER] Us46 Remove node, reason: CLEANUP. [2013:06:11 11:21:38.357 PnzRouterNodes.cpp(1346)]
l[1328] [ROUTER] Gm0 Remove node, reason: CLEANUP. [2013:06:11 11:21:38.357 PnzRouterNodes.cpp(1346)]
l[1328] [NODE] Gm0 Router node destructor, p=0385F320 [2013:06:11 11:21:38.357 PnzRouterNode.cpp(64)]
l[1328] [NODE] Gm0 Router tree is requested when it does not exist. [2013:06:11 11:21:38.357 PnzRouterNode.cpp(217)]
l[1328] [NODE] Us46 Router node destructor, p=0391C888 [2013:06:11 11:21:38.357 PnzRouterNode.cpp(64)]
l[1328] [NODE] Us46 Router tree is requested when it does not exist. [2013:06:11 11:21:38.357 PnzRouterNode.cpp(217)]
l[1328] [NODE] Uc603 Router node destructor, p=0388DDD0 [2013:06:11 11:21:38.357 PnzRouterNode.cpp(64)]
l[1328] [NODE] Uc603 Router tree is requested when it does not exist. [2013:06:11 11:21:38.357 PnzRouterNode.cpp(217)]
l[1328] [CONTEXT CONTAINER] Destructor [2013:06:11 11:21:38.357 PnzContextContainer.cpp(51)]
l[1328] [IOCP] Closing IO completion port [2013:06:11 11:21:38.357 PnzIOCP.cpp(46)]
l[3196] Stop signal is detected [2013:06:11 11:21:38.358 PnzEventHandlerThread.cpp(68)]
l[3196] Exit thread. [2013:06:11 11:21:38.358 PnzEventHandlerThread.cpp(50)]
l[1328] [UPDCLIENT] Change state: UPDATE_FINISHED --> IDLE [2013:06:11 11:21:38.360 PnzUpdClientEngine.cpp(110)]
l[1328] SetState: GETTING_SERVERS --> EXITTING [2013:06:11 11:21:38.360 PnzUcDialogLogic.cpp(172)]
l[1328] [NET CONTAINER] Disconnect, this: 032ED690 [2013:06:11 11:21:38.360 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:38.360 PnzNetContainer.cpp(231)]
l[1328] [UPDCLIENT] Stop update engine [2013:06:11 11:21:38.360 PnzUpdClientEngine.cpp(118)]
l[1328] [NET CONTAINER] Disconnect, this: 0018DD9C [2013:06:11 11:21:38.360 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:38.361 PnzNetContainer.cpp(231)]
l[1328] [03868a90] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.361 PnzUcHtmlRenderer.cpp(173)]
l[1328] [038684c0] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.411 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897c20] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.462 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03897d10] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.513 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899cf8] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.564 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899dd0] State transition: kStateIdle -> kStateInvalid [2013:06:11 11:21:38.615 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03899ec8] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.666 PnzUcHtmlRenderer.cpp(173)]
l[1328] [03869850] State transition: kStateCompleted -> kStateInvalid [2013:06:11 11:21:38.717 PnzUcHtmlRenderer.cpp(173)]
l[1328] Starting game with command line: '"C:\Program Files\Panzar 2\Panzar\bin64\PnzCl.exe" +exec game.cfg ' [2013:06:11 11:21:38.769 PnzUcDialogLogic.cpp(955)]
E[1328] New process cannot be started 14001 [2013:06:11 11:21:38.775 PnzMtProcess.cpp(437)]
l[1328] Send Pak Pipe And Wait [2013:06:11 11:21:38.775 PnzUcDialogLogic.cpp(958)]
E[1328] Wait for process 0 caused error 6 [2013:06:11 11:21:38.775 PnzMtProcess.cpp(704)]
l[1328] Send Net Info Pipe And Wait [2013:06:11 11:21:38.775 PnzUcDialogLogic.cpp(964)]
E[1328] Wait for process 0 caused error 6 [2013:06:11 11:21:38.775 PnzMtProcess.cpp(704)]
l[1328] [UPDCLIENT] Stop update engine [2013:06:11 11:21:38.779 PnzUpdClientEngine.cpp(118)]
l[1328] [NET CONTAINER] Disconnect, this: 0018DD9C [2013:06:11 11:21:38.780 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:38.780 PnzNetContainer.cpp(231)]
l[1328] [NET CONTAINER] Disconnect, this: 0018DD9C [2013:06:11 11:21:38.780 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:38.780 PnzNetContainer.cpp(231)]
l[1328] Dialog engine is closed [2013:06:11 11:21:38.781 PnzUcWinApp.cpp(343)]
l[1328] [NET CONTAINER] Disconnect, this: 032ED690 [2013:06:11 11:21:38.949 PnzNetContainer.cpp(218)]
l[1328] [NET CONTAINER] Was not connected [2013:06:11 11:21:38.949 PnzNetContainer.cpp(231)]


Me do not understand. :(
Tue Jun 11, 2013 11:23 am
Profile
JSarge
User avatar

Joined: Mon Jun 03, 2013 8:24 am
Posts: 106
Reply with quote
Post Re: Unable to launch the game
Hi again Ashie!
The thing i meant to say was that you should check the antivirus software of yours, instead of task manager. Your antivirus software might be blocking the connection and you are most likely able to edit the settings so it allows the connections properly.
Another thing you could try out is to remove the read-only attribute from the folder where the game is: Open the folder where the game has been installed (by default it is at C:\Games) and Right click on Panzar folder. Select "Properties, "Untick the "Read-only" attribute, Click "Apply", Click "OK".

If this wont help, you can provide us more information about your system by attaching dxdiag and MSInfo files to an email and send it to help@panzar.com.

Instructions for dxdiag.txt

Press simultaneously Windows key + R
Type "dxdiag" and hit enter
A popup may appear, asking about digital signatures, answer yes.
DirextX Diagnostic Tool appears, use "Save All Information" to create the file to any location where you can later find it.
Attach the file to your response.


Instructions for MSInfo.txt

Press Windows Key + R.
Type MSInfo32 and press Enter.
In the MSInfo diagnostic window, click File, then Export.
When the Export As window appears, choose Desktop.
Name the file "MSInfo" and click Save.
Attach the file to your response.
Tue Jun 11, 2013 1:55 pm
Profile
Ashie

Joined: Sat Jun 08, 2013 11:11 am
Posts: 14
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Post Re: Unable to launch the game
Hi again Jsarge and thank you for your help !

- I dont have any Antivirus program (yeah, i know, bad etc...) so no conflict here
- I did remove the Read Only thingie on the game folder

unefficient =/

So here are my 2 logs, hoping you can find what to do =/

DxDiag : here

MSInfo : here
Tue Jun 11, 2013 6:18 pm
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JSarge
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Joined: Mon Jun 03, 2013 8:24 am
Posts: 106
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Post Re: Unable to launch the game
Hey again Ashie!

Thank you for providing us that information.
Could you explain specifically what happens when you click the "Play" button? Does the game freeze, shut down or do anything at all?

When you are at the launcher, change the quality for the game to "Back to the 90's" (settings can be found in the upper right corner in the launcher). If this does not help you can also try out different settings, for example tick/untick the Fullscreen and such.
I hope this helps you out!
Wed Jun 12, 2013 10:47 am
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Ashie

Joined: Sat Jun 08, 2013 11:11 am
Posts: 14
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Post Re: Unable to launch the game
Hi Jsarge !

Well, when i hit "Play", the launcher closes (normal), but then, nothing happens. In any other MMO i've played, usually, what's supposed to happen is : launcher > play > launcher closes > game.exe opens. But here, nothing past the launcher closure. No CPU activity, no process launched, nothing.


Back to the 90's settings do not work either =/.
Wed Jun 12, 2013 11:39 am
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JSarge
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Joined: Mon Jun 03, 2013 8:24 am
Posts: 106
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Post Re: Unable to launch the game
Hey once again Ashie!
We have been investigating the cause of your problems with the launcher and it seems that you have some complications related to a software in your operating system. In this case this means that you should install the files from Panzar\PnzTools\Redist\VS\ directory manually.
Those files (vcredist_x64 and vcredist_x86) are self-extracting executable files that installs the latest version of the Microsoft Visual C++ run-time files and operating system components that are required by most projects created with Visual C++ 6.0. These files include fixes that are included with Visual Studio 6.0 Service Pack 4 (SP4). This is just for your information in case you are wondering what those files are. :)
Also here are the ports you should open: 443, 45101-45107, 45200-45239.
Another thing is that you should install the game to the root directory of your system (C:). With default settings and regular installation the game should be installed there automatically.

So what you need to do is:
-install the files from Panzar\PnzTools\Redist\VS\ directory manually (navigate to panzar folder, then PnzTools folder, then VS folder and then just double click both of the files and install them.)
-open the ports described earlier

If this wont help you out, uninstall the game and install it again to the root directory of your system (C:). You can also run registry cleaner (there are several available for free) between the installations just in case.

I hope this will help you out and you can finally get in the game! :) If not, contact us again and we are happy to help.
Thu Jun 13, 2013 4:56 pm
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Ashie

Joined: Sat Jun 08, 2013 11:11 am
Posts: 14
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Post Re: Unable to launch the game
Hi Jsarge !

Unfortunately, after :

- Uninstalling the game
- Uninstalling the redistribuables
- cleaning the registries
- re-downloading / installing the game
- re-giving firewall permissions
- re-opening ports
- Re-installing the redist
- Re Giving admin privileges


Aaaaaannnnd... nothing happens. :x
Thu Jun 13, 2013 7:17 pm
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