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Connections Problems 
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Joined: Wed May 14, 2014 11:38 am
Posts: 22
Post Re: Connections Problems
And again connection Problems...

At 13:15 i got disconnected from the game - and i am not able to connect again.

Anybody has got the same Problem, or is it just me?


Thu May 22, 2014 1:19 pm
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Joined: Thu Oct 17, 2013 1:48 pm
Posts: 602
Location: Moscow
Post Re: Connections Problems
Please PM me your char name and login email - I will have tech support check your account. Can you also get us a ping report?

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Unhumbly, Your European Community Manager


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Thu May 22, 2014 2:30 pm
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Joined: Wed May 14, 2014 11:38 am
Posts: 22
Post Re: Connections Problems
after making a break of 1,5h it works again!

Maybe this is a build in feature for guys who forget to make a break every now and then? ;)


Thu May 22, 2014 3:06 pm
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Joined: Thu Oct 17, 2013 1:48 pm
Posts: 602
Location: Moscow
Post Re: Connections Problems
:mrgreen: ssssh it's a secret :mrgreen:

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Unhumbly, Your European Community Manager


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Thu May 22, 2014 3:43 pm
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Joined: Wed May 21, 2014 7:31 pm
Posts: 2
Post Re: Connections Problems
Still got connection problems.


Last edited by koentjeh on Fri May 23, 2014 1:41 pm, edited 1 time in total.



Thu May 22, 2014 5:01 pm
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Moderator

Joined: Tue Aug 27, 2013 10:44 am
Posts: 1630
Location: Belgium
Post Re: Connections Problems
Post at what point the problem starts you ping/trace results, Geographic location and provider.

BoardAdmin wrote:
Hi, please use 95.131.30.158 for the ping/tracert tests, it's the only one opened for test now.
Thank You.

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With kind regards,

White Wolfs
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White Wolfs P - White Wolfs B - White Wolfs T - White Wolfs G - White Wolfs S - White Wolfs FW - White Wolfs SF


Fri May 23, 2014 8:33 am
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Joined: Wed May 21, 2014 7:31 pm
Posts: 2
Post Re: Connections Problems
Panzar doet het bij mij alweer ;)


Fri May 23, 2014 1:37 pm
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Joined: Thu May 15, 2014 3:10 pm
Posts: 7
Post Re: Connections Problems
boardadmin wrote:
Dear users, most likely we are not be able to fix this today - right now we are discussing the problem with our upstream provider. We will find a way to compensate premium account as soon as the problem will be fixed.


What's about compensation now?
Don't receive any crystals or playtime. My PREMIUM is gone and I lost nearly 4 days.


Wed May 28, 2014 12:09 pm
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Joined: Thu Oct 17, 2013 1:48 pm
Posts: 602
Location: Moscow
Post Re: Connections Problems
Queen Bee wrote:
COMPENSATION:

Players with PREMIUM ACCOUNTS affected by CONNECTION ISSUES from 14.05-18.05have exactly 7 days to post on this thread their character name.

Queen Bee will be manually checking every claim, liars will be detected and punished. This thread will be locked on 04.06.2014, no more claims will be accepted.

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Unhumbly, Your European Community Manager


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Wed May 28, 2014 3:54 pm
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Joined: Sat Feb 08, 2014 3:42 pm
Posts: 2
Post Re: Connections Problems
salut Queen bee

jai eu des probleme pour me connecter je jous en premium

et mon pseudo:

Sicknot / hastor


Wed May 28, 2014 3:58 pm
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